ACCOUNTS & WEBSITE FAQ
I can't login to my Prairie Nursery account.
Having placed an order with us in the past, or being on our mailing list, does not necessarily mean that you have an account on our website, prairienursery.com.
If you tried to login, and encountered the error message "Invalid login or password…", then either: 1) the password is incorrect, or 2) you don't have an account under that email address, or 3) you don't have an account.
If you know that you do have an account, but your password didn't work, click on the "Forgot your password?" text link next to the Sign-in Button. Next, enter the email address that you used to create your account to receive instructions for resetting your password.
Still having troubles? Call us at 1-800-476-9453 for assistance.
How do I redeem my gift card?
If you have received a Prairie Nursery Gift Card, you can redeem it on our website with any order. Simply enter the “Gift Card Code” in the appropriate box during checkout, on the Payments page.
Can I use more than one Gift Card per order?
Yes, you can! Multiple gift code numbers can be entered (on the payment page) by applying them one at a time. After the first gift code is applied to your payment amount, you can then put a new gift code number in the gift code box and activate it. The two amounts will then be totaled and applied to your order.
Can I use more than 1 Promo Code at a time?
Sorry, but only one Promo Code can be applied to each order.
Did my order go through?
After hitting the "submit" button, you should immediately see a receipt page showing your order number. A few minutes later, you should receive an email Order Confirmation. The emailed Order Confirmation, from Prairie Nursery, will be sent to the email that you specified when you placed your order.
- If the items are still in your cart, you didn't place an order.
- If you were logged-in to your Prairie Nursery account when you placed your order, you can view your order history in the ‘My Orders’ area of ‘My Account.’ (Does not apply with a guest checkout.)
- If you didn’t receive the confirmation email, and don’t have an account record, you may also check your credit card for the charge, which will show up within a couple of days.
Still not sure? Contact Customer Service at 1-800-476-9453 or email us for assistance.
How do I place an order for a TAX EXEMPT organization?
Below are the States for which we collect sales tax. If your "ship to" address is in one of these States, follow these instructions to set up your tax exempt account on our website prior to placing your order.
Can I be removed from your email or catalog mailing list?
Yes, you can. All of our promotion emails contain an 'unsubscribe' link at the bottom where you can easily unsubscribe from our emails. Or you may contact firstname.lastname@example.org to be removed from our catalog and/or email list.