Cancellation & Return Policy
To Change or Cancel an Order:
To change or cancel an order, we must receive notification at least 7-working-days prior to the scheduled ship date. Cancelled orders will receive a 20% cancellation fee. Once plants are shipped, the order cannot be cancelled, changed, or returned.
If a plant fails within 30 days of receiving it, we may issue a refund, store credit, or a one-time replacement plant (if available).
- Check your order carefully upon receipt. If your order has been damaged or delayed in transit, call us immediately at 1-800-476-9453.
- Read the Transplanting Instructions that accompany your order.
- For best results, water your plants immediately, store in shaded location, and plant your transplants within seven (7) days, weather permitting.
- Allow 30 days for your transplants to grow before declaring them dead.
- Claims for credit or refund must be received within 60 days of your order shipment date.
- We do not replace plant loss due to neglect, animals, winter losses, severe weather, or plants installed in soil or sun conditions other than those recommended.
- Shipped plants are non-returnable.
- Custom Designed Seed Mixes and Pre-Mixed Seed Mixes are non-returnable and non-refundable.
- Any individually packaged species of seed, or any standard Prairie Nursery Seed Mix that has not been mixed together by the customer or at the customer's request, may be returned within 30 days after the date received. The seed must be in good condition, in its original packaging, and not altered or damaged in any way.
- After 30 days we cannot accept returned seed.
- Returned seeds will be charged a 20% re-stocking fee.